Skip to main content

Ending Support for First-Generation Devices

Dear Users,

Thank you for your continued support of IO Intelligence. Since the launch of TeleXperience, your feedback has been our driving force. To enhance product experience and technical support, we officially announce that support for the first-generation TeleXperience will end on June 30, 2025, with the transition to the more efficient and stable second-generation TeleXperience.

Support Policy Changes​

Details regarding first-generation device support:

  1. Software Services
  • System updates, feature upgrades, and non-critical bug fixes will cease.
  • Basic functions remain operational, and custom-developed features are unaffected.
  1. Hardware Support
  • Warranty, repairs, and parts replacement services remain unchanged.
  • Customer support will continue to assist with hardware-related inquiries (Contact: support@io-ai.tech).

Upgrade Recommendations​

To ensure an optimal experience, we recommend:

  1. Trade-in Program: Return functional old devices and pay the difference to upgrade to second-generation devices.
  2. Purchase Second-Generation Devices: Enjoy enhanced hardware and long-term software support.

Contact Us​

For questions or assistance, please contact us at support@io-ai.tech.

Your expertise and passion for teleoperation products have shaped who we are today. We look forward to repaying your trust with innovative technology.

Thank you for your understanding and support!