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Version: First Generation

Notice on End of Maintenance and Upgrade Recommendations for "TeleXperience Gen 1"

Dear Users,

Thank you for your long-term trust and support of TeleXperience Gen 1. To continuously improve product stability, technical capabilities, and service quality, we will officially end maintenance and support for TeleXperience Gen 1, and fully focus resources and technical upgrades on the Gen 2 product line. Details are as follows:

⏳ Lifecycle Schedule​

  • End of feature updates: April 22, 2025
  • End of full technical support: June 30, 2025

After these dates, TeleXperience Gen 1 will no longer receive feature enhancements, security patches, compatibility fixes, or bug fixes.

🧩 Scope of Impact​

This end-of-maintenance notice covers the following TeleXperience Gen 1 product components and modules:

  • Core hardware modules and accessories
  • Software and communication interfaces
  • Product documentation
  • Data platform integration

⚠️ Subsequent Support Details​

  1. No new features, performance enhancements, or product improvements will be released
  2. No further security updates or vulnerability fixes will be provided
  3. Compatibility maintenance for TeleXperience Gen 1 SDK/API will cease
  4. Deployed systems will continue to function; any user-developed custom features are unaffected, but long-term reliance in critical scenarios is not recommended
  5. Device warranty, repair, and accessory replacement services remain unaffected; after-sales policies remain unchanged
  6. The support team will continue to provide consultation for hardware-related issues

🚀 Recommended Upgrade Path​

We strongly recommend migrating to TeleXperience Gen 2

Compared to Gen 1, Gen 2 offers significant advantages:

  • Supports wireless communication and wireless power supply
  • Supports stable full-link wired communication
  • Supports new rendering schemes such as stereo vision and point cloud
  • Enables remote operation across cities and countries via public networks
  • Enhanced data platform analytics, visualization, and post-processing support
  • Additional custom development features

For detailed upgrade solutions, please contact your sales representative.

📞 Support & Contact Channels​

For information on upgrade solutions or to purchase TeleXperience Gen 2 devices and services, please contact us:

If you have any questions or need assistance, please reach out via the above channels. Your professionalism and passion for teleoperation have shaped who we are today. We will continue to reward your expectations with more innovative technologies and reliable products.

Thank you again for your understanding and support!