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Privacy Policy

Welcome to the data platform (hereinafter referred to as "the platform"). We understand the importance of personal information protection and are committed to complying with relevant laws and regulations to protect your privacy. Please read this Privacy Policy (hereinafter referred to as "this policy") carefully to understand how we collect, use, store, protect, and disclose your personal information.

1. Information We Collect​

When you use the services provided by the platform, we may collect and process the following personal information:

1.1 Information You Provide​

  • Account Registration Information: When you register an account, we collect the personal information you provide, such as username, email address, and password.
  • File Upload Information: When you upload MCAP files to the platform, we store the content of the files and related data such as upload time for your future access and management.
  • User Feedback and Support Information: When you submit feedback, opinions, or contact customer service, the information you provide (such as problem description, contact details) will be used to process your request.

1.2 Information Collected Automatically​

  • Device and Log Information: When you visit the platform, we automatically collect your device information (such as device model, operating system, browser type, language settings) and access logs (such as IP address, access time, page view records).
  • Cookies and Tracking Technologies: To enhance your experience, the platform may use cookies and other technologies to collect and store information. This information is used to optimize your experience, analyze traffic, and provide personalized recommendations.

2. How We Use Your Information​

The personal information we collect is used for the following purposes:

  • Providing and Optimizing Services: Using your registration information and file upload data to provide account management, file storage, and management services, while analyzing your usage habits to optimize platform functions and user experience.
  • Data Analysis and Reporting: Based on the files you upload and other data, we may conduct data analysis to provide you with data-based reports and suggestions.
  • Security Assurance: Ensuring account security, preventing malicious attacks, fraud, and taking appropriate measures to ensure the normal operation of the platform.
  • Customer Support and Communication: Handling your technical support requests, answering questions, and other service-related communications.

3. How We Store and Protect Your Information​

3.1 Information Storage​

Your personal information (including registration information, file upload information) will be stored on the platform's servers. We will take reasonable technical measures to ensure the availability and security of your data. The specific storage location may be on the servers of cloud service providers located domestically or internationally.

3.2 Information Protection​

The platform will take industry-standard technical and management measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes but is not limited to data encryption, access control, firewalls, and regular security audits.

3.3 Information Retention​

Unless otherwise required by law, the files you upload (such as MCAP files) and other personal information will be retained for a certain period. If you cancel your account or delete files, the relevant data will be deleted or anonymized according to legal requirements.

4. Information Sharing and Disclosure​

We commit not to sell or rent your personal information to third parties. However, we may share your personal information in the following situations:

  • Legal Requirements: We may disclose your personal information as required by laws, regulations, legal processes, government requests, or other mandatory legal measures.
  • Third-Party Service Providers: To better provide services, we may share some of your information with third-party service providers (such as cloud storage providers, data processing providers). These providers are authorized to process your information within the scope of the platform's authorization and are obligated to ensure the security of the information.

5. Your Rights​

Within the scope permitted by law, you have the following rights:

  • Access and Update: You have the right to access and update the personal information you provide on the platform, including modifying account information and uploaded files.
  • Delete Account and Files: You can request to cancel your account or delete uploaded files at any time. After cancellation, we will delete some of your information according to legal requirements, but may retain some information based on storage needs.
  • Data Portability and Restriction: You have the right to request us to provide your personal information in a structured, commonly used format, or to restrict the processing of your personal information.
  • Withdraw Consent: You can withdraw your consent at any time when providing personal information. After withdrawal, we will stop processing your related information, but the withdrawal will not affect the legality of the processing based on your consent before the withdrawal.

6. Data Transfer​

To provide cross-border services, some of your personal information may be transferred to the platform's international servers or the servers of our cooperating third-party service providers. We will take necessary measures to ensure that your personal information is fully protected during the transfer.

7. Policy Updates​

We may update this Privacy Policy based on changes in laws and regulations or adjustments to platform services. Any updates will be notified to you through announcements on the platform, emails, or other means and will take effect after the update. Please review this policy regularly to stay informed about how the platform protects your personal information.

8. Contact Us​

If you have any questions or requests regarding this Privacy Policy, or wish to exercise your rights (such as accessing, correcting, deleting information), please contact us through the following methods:

  • Email: io@io-ai.tech
  • Phone: (+86) 0755-88658665
  • Address: Building A1, 1001, No. 2533, Guangming District, Shenzhen, China

We will respond to your request as soon as possible and take reasonable measures to protect your privacy.