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FAQ

Common questions and solutions. If you can’t find your answer, contact support.

🔐 Account & Login​

Q: Forgot password?​

A: Ask an admin to reset it. After 5 consecutive failures, the account and IP will be temporarily blocked.

Q: Can I register a new account?​

A: Registration is controlled by admins. Ask an admin to create an account if needed.

Q: Missing features after login?​

A: Likely insufficient permissions. Confirm your role/project access or ask an admin to adjust.

📊 Data Management​

Q: How to upload data?​

A: On the "Upload" page, choose project and cloud storage. Video, audio, ROS data formats are supported.

Q: What data formats are supported?​

A: Mcap, Bag, Mp4, audio, and other ROS-standard formats. Online transcoding to Mcap is supported.

Q: Upload failed?​

A: Check file format, network stability, and cloud storage configuration.

🏷️ Annotation Tasks​

Q: How to create an annotation task?​

A: On the "Data" page, select data and click the bottom "Annotate" button, then fill in task details.

Q: What task states exist?​

A: To Start, In Progress, To Review, Approved, Submitted, etc.

Q: What if data is returned by an auditor?​

A: Read the auditor’s feedback, modify the annotation accordingly, and resubmit.

👥 Project Management​

Q: How to create a new project?​

A: On the "Projects" page, click "New Project" and set name and visibility.

Q: How to assign tasks to team members?​

A: During task creation, select annotators and auditors.

Q: How to view project progress?​

A: Use "Overview" to see overall progress and statistics.

☁️ Cloud Storage​

Q: Which services are supported?​

A: Tencent COS, Aliyun OSS, Huawei OBS, Amazon S3, Azure Blob Storage, Cloudflare R2, MinIO, etc.

Q: How to configure connections?​

A: On the "Cloud Storage" page, add a connection and fill in credentials.

Q: Connection failed?​

A: Check network, credentials, and IP allowlist configuration.

🔧 System​

Q: How to export annotated data?​

A: On the "Export" page, select data and export as JSON/CSV/HDF5.

Q: How to view analytics charts?​

A: On the "Charts" page: action planning, durations, dependencies, calendar, etc.

Q: How to manage dictionaries?​

A: On the "Dictionaries" page: skills, goals, objects, labels, etc.

📱 Mobile​

Q: Is mobile supported?​

A: Yes via web browsers. Desktop is recommended for best experience.

Q: Any mobile limitations?​

A: Mainly viewing and simple operations. Use desktop for complex annotation.

🆘 Support​

Q: How to get help?​

A: 1) Read docs 2) Check module guides 3) Ask your admin 4) Contact support

Q: How to report bugs or suggestions?​

A: Contact support or your admin. We value your feedback.

💡 Tips​

Q: How to improve annotation efficiency?​

A:

  • Learn shortcuts
  • Use annotation templates
  • Batch-process similar data
  • Communicate regularly with the team

Q: How to ensure annotation quality?​

A:

  • Follow the annotation guideline carefully
  • Use unified standards
  • Do periodic quality checks
  • Provide timely feedback and improvements

Q: How to manage large-scale data?​

A:

  • Use labels and categorization
  • Clear naming conventions
  • Regular cleanup and archiving
  • Use bulk operations in the platform

📞 Contact​

If you still need help, contact us:

We’ll get back to you as soon as possible.